Registration fees may be made online with Mastercard, Visa, Discover, and American Express. Registration and payment must be made by the published deadline date, otherwise the next registration rate will apply. Purchase orders are not recognized as a form of payment.

Group rates vary based on the size of the group from the same institution that registers in one consecutive process. Group discounts are available when there are five or more attendees from the same school. A discount will be applied to each full registration rate (early, standard, or late) automatically once the threshold is reached.  You will have the option to enter additional group registrants on the SUMMARY page during registration.

Complimentary registrations (e.g., JPP, presenter, etc.) will count towards the group size, but the discounts will only be applied to full-rate registration. Pre-conference, executive summit, co-presenter, day rates, and guest tickets are not eligible for discounts.

To modify your JAM registration data or to make an online payment, visit the Attendee Service Center. Log in using your email address and the password provided in your registration confirmation email.

The online JAM registration system will close on May 10, 2024.

Advanced purchase is required, and payment for guest tickets must be received by May 10, 2024. Guest tickets are available for purchase online only—tickets will not be sold onsite. The JAM cancelation policy applies to guest tickets. There will be no refunds due to weather or other travel delays.

Complimentary registrations (including JPP/Maintenance, RUG Host, Presenter, or 25 Year Academy) provide a standard JAM Pass. An upgrade to the JAM Pro Pass level is available to purchase for $200 each. 

Complimentary registrations will be reviewed by show management, and the registrant will be notified if the complimentary registration is available or payment is due. JPP/Maintenance registrations are granted annually to eligible institutions and must be used in the year granted or they will be forfeited. No refunds or credits for future events will be granted on complimentary registrations.

Jenzabar is committed to providing a friendly, safe, supportive, and harassment-free environment at JAM for all attendees and participants. The JAM Code of Conduct outlines Jenzabar’s expectations for all JAM attendees and participants. Cooperation is expected from everyone, and violations are taken seriously.

You may cancel and receive a full refund in the form of the original payment if we are notified of your cancellation in writing to JAM@jenzabar.com by April 30, 2024. After that date, you may send a substitute, but no refunds will be issued for any registration changes or cancellations after April 30, 2024. Any changes that would result in a refund must be made by April 30, 2024. No refunds of any kind will be issued after April 30, 2024, and any unused complimentary registrations will be forfeited. If you fail to notify JAM of your cancellation or substitution by April 30, 2024, you will be responsible for the full registration amount and no refunds will be issued.

If you cancel as part of a discounted group, and the group falls below the discount level, the rate for all attendees within that group will be recalculated to reflect the non-discounted rate. Your refund will reflect the change to the rates, or the group will be billed for any balance due. There will be no refunds due to weather or other travel delays.
If you do not attend JAM, you are ineligible to receive any JAM giveaway gifts, prizes, or other conference-related materials.
The JAM Registration & Cancellation Policies applies to all JAM programs including, but not limited to, JAM Academy Live pre-conference program, Executive Summit, and guest tickets.
Should Jenzabar cancel JAM, all registration fees paid will be refunded completely, regardless of date. No credit will be given for complimentary registrations. 

Each JAM attendee is issued a name badge during onsite registration check-in. For safety and security measures, each attendee must pick up their own badge. The badge must be worn at all times during the conference for access to sessions, meals and events. If a badge is lost or damaged, a $25 replacement fee will be charged.

Badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be removed from the conference without a refund.

The health and safety of all JAM participants are a top priority for Jenzabar. Currently, there are no vaccination or testing requirements to attend JAM 2024, but Jenzabar reserves the right to enact health protocols at any time to ensure the safety of participants. We will continue to monitor the health guidelines of the CDC, Gaylord, and local authorities, and communicate any changes to registrants prior to JAM. For the safety of all attendees, if you are exposed to, experiencing symptoms, tested positive, or are in quarantine due to Covid before the start of the conference, please do not attend JAM. Please contact JAM@jenzabar.com to discuss cancellation options.

We appreciate your cooperation.

Please contact JAM@jenzabar.com with any questions.