Jenzabar’s Annual Meeting (JAM) is our annual gathering for all Jenzabar clients. During the four days of the conference, more than 1,200 attendees participate in hundreds of sessions and valuable networking opportunities to share best practices, learn more about Jenzabar products, connect with colleagues and the Jenzabar team, and discover complementary products and services from our corporate partners.

JAM is an event for the entire Jenzabar community! We strongly encourage all users from our client institutions to attend. JAM offers a wide range of program offerings that ensure learning for all levels of participants from all departments across campus.

A special nightly rate for a standard room is $199 + taxes. Individual reservations must be accompanied by one night’s deposit plus tax or guaranteed by a major credit card (and the hotel will charge an attendee’s credit card for one night’s stay prior to arrival). Cancellations made within 72 hours of arrival will forfeit one night’s room and tax. This rate is in effect thru May 5 or while supplies last (whichever comes first). After this date or the block is full (whichever comes first), rooms may be offered on a space-available basis at the prevailing rate. The reservation link will be provided upon completion of conference registration.

The JAM dress code is business casual. With multiple sessions occurring simultaneously and the size of the facility, you may want to wear comfortable shoes. Session rooms vary in size and temperature, so you may want to pack a sweater or jacket if you are sensitive to temperature fluctuations. Casual attire is appropriate for after-session hours and the JAM Party.

Internet and recharging stations are located in the JAM Hub for JAM attendees during posted JAM hours.

Jenzabar publishes a directory of JAM attendees on the Mobile JAM app to be used for networking, show notifications, and possible partner promotions. The posted list on the JAM app will include attendees’ names, titles, organizations, and location. It will not contain telephone numbers or email addresses. The list provided to sponsors will include email addresses. If you wish to be excluded from this directory, please opt out during registration. If you opt out, your information will not be published on the JAM app, which allows colleagues to search and network with those in attendance and you may not receive some in-app notifications. By opting in, you consent to the sharing of data with other clients and partners, which is to be used to communicate about JAM 2023 only. A limited number of our sponsors and exhibitors may send promotional mailings before or after the conference. These organizations are vital to the support of the JAM, and they are the critical elements that allow us to keep our registration costs down.

You may bring a guest to meals or the JAM Party for an additional cost. Advanced purchase is required, and payment for guest tickets must be received by May 12, 2023. Guest tickets are available for purchase online only—tickets will not be sold on site. The JAM Cancellation Policy applies to guest tickets. There will be no refunds due to weather or other travel delays.

A sample attendance request is available here to help you justify your participation in JAM.

Welcome! We are excited that you will be able to join us! You should register online and submit payment by the posted deadlines.

Online registration for JAM will close on May 12, 2023 at 5 PM ET. Online secure payment can be made with American Express, Discover, MasterCard, and Visa credit cards. Purchase orders are not recognized as a form of payment. When you have successfully registered, you will receive a confirmation along with instructions that will allow you to return and modify your registration as needed.

Save the confirmation information to make necessary changes to your registration, purchase guest tickets, or sign up for a JAM Academy Live class. After you have successfully registered for JAM, use the hotel link that is included in the confirmation email to make hotel reservations. We suggest that you make your hotel and airline reservations as soon as possible. Visit the Hotel and Travel page for information about making hotel reservations.

JAM 2023 will officially begin at 1:00 PM on Wednesday, May 31 with a welcome and keynote address, but you should plan to arrive earlier to retrieve your registration materials.

You will need your JAM name badge to attend all JAM sessions and activities. Therefore, you will need to check in at the JAM registration desk on Wednesday afternoon by 5:00 PM or Thursday morning beginning at 8:00 AM.

JAM 2023 concludes at 11:00 AM on Saturday, June 3.

All JAM sessions will be held at the Gaylord Palms Resort & Convention Center.

The JAM Conference Program will be posted in March.

To maximize your learning experience at JAM, we recommend that you review the schedule prior to arriving at JAM. We also suggest that you coordinate with others from your organization who are attending JAM to capitalize on the widest session coverage possible.

You may register online <link to https://jam.jenzabar.com/registration-details> now through May 12, 2023. Online secure payment may be made with American Express, Discover, MasterCard, and Visa credit cards. Purchase orders are not recognized as a form of payment. When you have successfully registered, you will receive a confirmation along with login information that will allow you to return and modify your registration as needed. All JAM registrations must be completed and paid in full by May 12, 2023. 

To obtain discount registration rates, payment must be received by the published registration deadline. Cancellations must be received in writing to JAM@jenzabar.com by April 28, 2023.

JAM registration fees are per person and based on when registration is completed and payment is received. JAM offers discounts for groups of five or more attendees from the same institution, but registrations must be entered in one process. Visit the registration rates and policies page for more information on deadlines and fees. 

Each JAM registration includes:

• Access to all JAM sessions and general sessions
• Official conference meals
• A JAM tote bag
• Access to the JAM Welcome Reception (Wednesday evening)
• Access to the JAM Party (Friday evening)

Note: There are additional fees to attend JAM Academy Live sessions and the Executive Summit. Registration fees do not include hotel accommodations or travel arrangements.

Individual day passes are available for purchase should you only attend a day or two. When attending three or more days, a standard JAM registration is a more cost-effective option.

Day Pass Fees:

• Wednesday, May 31 $250
• Thursday, June 1 $300
• Friday, June 2 $350
• Saturday, June 3 $100

You may enter multiple registrations in one convenient process. After entering the first registration, if you wish to add another attendee from the same institution, please select the Add Additional Attendee button. Repeat this process for all additional registrations. When the last registration has been entered, select the checkout button, and proceed to complete the registration process.

JAM offers discounts for groups of five or more attendees from the same institution, but registrations must be entered in one process by selecting the appropriate Group Registration option. Complimentary registrations (e.g., speaker, JPP) will count towards the group size but the group discount will only be applied to each paying JAM registration at checkout. JAM Pro Pass upgrade, JAM Academy Live seminars, the Executive Summit, and guest tickets are not eligible for discounts.

You will need the following info for each attendee:
Name, Title, Work Phone, Email

• The Registration Type (full registration, solo presenter, JPP/Maintenance, etc.)
• Product used (Jenzabar One, Jenzabar CX, Jenzabar EX, Jenzabar SONIS, etc.)
• Track (advising, financial aid, information technology, registration, etc.)
• Expertise level (beginner, intermediate, advanced)
• Attendance (new JAM attendee or previously attended)
• Preferred T-shirt size

After entering the first registration, please select the Add Additional Attendee button on Step 6. Repeat this process for all additional registrations. When the last registration has been entered, select the checkout button, and proceed to complete the registration process.

Group discounts are based on the number of registrants from a school regardless of their registration fee. However, the group must register together at the same time for the appropriate discount to apply to the registration fees.

After you have completed a successful JAM registration, you will receive an email confirmation including your password and invoice if applicable. If you do not receive a confirmation email, please email an inquiry to JAM@jenzabar.com.

All guest tickets must be purchased online by May 12, 2023. Payment options:

• If using two different methods to pay for registration and a guest ticket, the registration fee must first be entered and paid.
• A guest ticket can be added to an existing registration by returning to the JAM website and selecting the Attendee Service Center under “Registration” from the left side of the page. Select Edit and Continue to move to the guest registration page then enter the number of guests tickets desired, select the payment option, and proceed with payment.
• The secure JAM website accepts American Express, Discover, MasterCard, and Visa credit cards.

To add or change information in your registration data, visit the JAM Registration website. Select the Modify Your Registration under the “Registration” option from the left side of the page and enter your email and password that was sent to you in the JAM registration email confirmation. Online registration will close at 5:00 PM ET on May 12, 2023.

Please send an email to JAM@jenzabar.com with the names of the replacements. We will make the necessary changes and provide you with instructions on how to complete the substitution.

If you no longer have the password that was sent in the JAM registration email confirmation, you can return to the JAM website and have it resent. Select the “Modify Your Registration” under the “Registration” option from the left side of the page and enter your email address at the Attendee Service Center. The password will then be emailed to you.

If your institution requires an invoice, please use the invoice emailed with the registration confirmation at the end of the registration process. If you have completed the registration process, you may obtain an invoice by selecting the Modify Your Existing Registration option, and entering your email and password. Proceed to the Registration Payment page and select the invoice/statement icon.

Each attendee is issued a name badge during onsite registration. The badge must be worn during the conference. It allows access to JAM sessions, meals, and events. If a badge is lost or damaged, a $25 replacement fee will be charged.

For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be removed from the conference without a refund. In addition, the badge/name will be cancelled without a refund.

After you have successfully completed registration, you will receive a confirmation email that includes your password. This code allows you to return online and edit your conference data, add guests, make payments, etc. through May 12, 2023. The Attendee Service Center is located under “Registration” on the left side of the page.

If you can no longer attend JAM, please email your cancellation request to JAM@jenzabar.com by April 28, 2023. A refund, if applicable, will be processed using the original method of payment. If you fail to notify JAM of your cancellation, you will be responsible for the full registration amount and no refunds will be made.

You may cancel and receive a full refund in the form of the original payment if we are notified of your cancellation by April 28, 2023 . After that date, you may send a substitute, but no refunds will be issued.

Any changes that would result in a refund must be made by April 28, 2023. No refunds of any kind will be issued after April 28, 2023, and any unused complimentary registrations will be forfeited.

If you fail to notify JAM of your cancellation or substitution by April 28, 2023, you will be responsible for the full registration amount, and no refunds will be issued.

If you cancel as part of a discounted group, and the group falls below the discount level, the rate for all attendees within that group will be recalculated to reflect the non-discounted rate. Your refund will reflect the change to the rates, or the group will be billed for any balance due.

No refunds will be available for registration changes or cancellations after April 28, 2023. There will be no refunds due to weather or other travel delays.

If you do not attend JAM, you are ineligible to receive JAM giveaway gifts, prizes, or other conference-related materials.

The JAM Cancellation Policy applies to all JAM programs including, but not limited to, the JAM Academy Live program, Executive Summit, and guest tickets.

Should Jenzabar cancel JAM, all registration fees paid will be refunded 100%, regardless of the date. No credit will be given for complimentary registrations.

You may attend a JAM Academy Live class without attending the full JAM conference. Register online and select the JAM Academy Live Only registration type. The cost of JAM Academy Live classes range from $300 to $800.

JAM Academy Live workshops are in addition to the JAM registration cost. Attendees interested in Jenzabar Academy Live workshops should register by April 28, 2023, as Jenzabar may cancel a class should it fail to have at least 5 registrations by that date. All payments for JAM Academy Live workshops must be made by April 28, 2023, or your attendance may be cancelled. Registration for a JAM Academy Live workshop is not considered confirmed until payment is received. Any possible JAM Academy Live workshop cancellations will be determined by April 28, 2023. Jenzabar will notify registrants of the cancellation and provide an exchange or refund for that class. The JAM Cancellation Policy applies to JAM Academy Live pre-conference workshops.

The health and safety of all JAM participants are a top priority for Jenzabar. Currently, there are no vaccination or testing requirements to attend JAM 2023, but Jenzabar reserves the right to enact health protocols at any time to ensure the safety of participants. We will continue to monitor the health guidelines of the CDC, Gaylord Palms and local authorities, and communicate any changes to registrants prior to JAM.

For your safety and the safety of others, if you are exposed to, experiencing symptoms, tested positive, or are in quarantine due to COVID-19 before the start of the conference, please do not attend JAM. Contact JAM@jenzabar.com to discuss cancelation options.

We appreciate your cooperation.