Jenzabar's Annual Meeting

Frequently Asked Questions

Jenzabar's Annual Meeting

General FAQs

JAM is Jenzabar’s Annual Meeting – the annual gathering for all Jenzabar clients. During the four days of the conference, over 1,000 attendees will participate in hundreds of sessions and valuable networking opportunities to share best practices, learn more about Jenzabar products, connect with colleagues and the Jenzabar team, and discover complementary products and services from our corporate partners.

JAM is the event for the Jenzabar community! We strongly encourage all users from our client institutions to attend. JAM offers a wide range of program offerings that ensure learning for all levels of participants from all departments across campus.

A special nightly rate for a standard single/double room is $199 + taxes. Individual reservations must be accompanied by one night’s deposit plus tax or guaranteed by a major credit card (and the hotel will charge an attendee’s credit card for one night’s stay prior to arrival). Cancellations made within 72 hours of arrival will forfeit one night’s room and tax. Discounted rate ends May 8 and is subject to availability.

The JAM dress code is business casual. With multiple sessions occurring simultaneously and the size of the facility, you may want to wear comfortable shoes. Session rooms vary in size and temperature, so you may want to pack a sweater or jacket if you are sensitive to temperature fluctuations. Casual attire is appropriate for after-session hours and the JAM Party.

An internet and recharging station is located in the Universe Room for JAM attendees during posted JAM hours.

Jenzabar may publish a directory of attendees for JAM participants and/or exhibitors and sponsors. If published, this list would include attendees’ names, titles, organizations, and mailing addresses. It would not contain telephone numbers or email addresses. If you wish to be excluded from this directory, please select Attendee Directory Opt Out during registration. A limited number of our sponsors and exhibitors may send one promotional mailing before or after the conference. These organizations are vital to the support of the conference and they are the critical elements that allow us to keep our registration costs down. However, if you prefer to not share your information with exhibitors and other attendees, please opt out of the Attendee Directory during registration. Please note that this would exclude you from the directory used by fellow attendees for networking.

You may bring a guest to meals or the JAM Party for an additional cost. Advanced purchase is required, and payment for guest tickets must be received by May 13, 2022. Guest tickets are available for purchase online only—tickets will not be sold on site. The JAM Cancellation Policy applies to guest tickets. There will be no refunds due to weather or other travel delays.

First-Time Attendee FAQs

A sample attendance request is available here to help you justify your participation in JAM.

Welcome! We are excited that you will be able to join us! You should register online and submit payment by the posted deadlines.

Online registration for JAM will close on May 13, 2022 at 5 PM ET. Online secure payment can be made with American Express, Discover, MasterCard, and Visa credit cards. Purchase orders are not recognized as a form of payment. When you have successfully registered, you will receive a confirmation along with instructions that will allow you to return and modify your registration as needed.

Save the confirmation information to make necessary changes to your registration, purchase guest tickets, or sign up for a pre-conference class. After you have successfully registered to attend JAM, use the hotel link that is included in the confirmation email to make hotel reservations. We suggest that you make your hotel and airline reservations as soon as possible. Visit the Hotel and Travel page for information about making hotel reservations.

The JAM Conference will officially begin at 1:00 PM on Wednesday, June 1 with a welcome and keynote address, but you should plan to arrive earlier to retrieve your registration materials.

You will need your JAM name badge to attend all JAM sessions and activities, therefore you will need to check in at the JAM registration desk on Wednesday afternoon by 5:00 PM or Thursday morning beginning at 8:00 AM.

The JAM conference concludes at 11:00 AM on Saturday, June 4, 2022.

All JAM sessions will be held at the Gaylord Opryland Resort & Convention Center.

The JAM Conference Program is available now on MyMobileJAM. It will be updated with schedule assignments by May 1.

To maximize your learning experience at JAM, we recommend that you review the schedule prior to arriving at JAM. We also suggest that you coordinate with others from your organization who are attending JAM to capitalize on the widest session coverage possible.

Registration FAQs

You may register online now through May 13, 2022. Online secure payment may be made with American Express, Discover, MasterCard, and Visa credit cards. Purchase orders are not recognized as a form of payment. When you have successfully registered, you will receive a confirmation along with login information that will allow you to return and modify your registration as needed. All JAM registrations must be completed and paid in full by May 13, 2022. 

To obtain discount registration rates, payment must be received by the published registration deadline. Cancellations must be received in writing to JAM@jenzabar.com by April 30, 2022

JAM registration fees are per person and based on when registration is completed and payment is received. JAM offers discounts for groups of three or more attendees from the same institution, but registrations must be entered in one consecutive process. Visit the registration page for more information on deadlines and fees. 

Each JAM registration includes:

  • Access to all JAM sessions and general sessions
  • Official conference meals
  • A JAM tote bag
  • Access to the JAM Welcome Reception (Wednesday evening)
  • Access to the JAM Party (Friday evening)

Note: There are additional fees to attend Pre-Conference sessions and the Executive Summit. Registration fees do not include hotel accommodations or travel arrangements.

Individual day passes are available for purchase should you be attending only a day or two. When attending 3 or more days, a standard JAM registration is a more cost-effective option.

Day Pass Fees:
Wednesday, June 1 $200

Thursday, June 2 $275

Friday, June 3 $325

*Registrations received onsite – effective June 1 to 4 – will be charged an additional $50 processing fee.

You may enter multiple registrations in one convenient process. After entering the first registration, if you wish to add another attendee from the same institution, please select the Add Additional Attendee button. Repeat this process for all additional registrations. When the last registration has been entered, select the checkout button and proceed to complete the registration process.

JAM offers discounts for groups of three or more attendees from the same institution, but registrations must be entered in one consecutive process by selecting the appropriate Group Registration option. Complimentary registrations (e.g. Speaker, JPP) will count towards the group size but the group discount will only be applied to each paying JAM registration at checkout. Pre-Conference seminars, Executive Summit, and guest tickets are not eligible for discounts.

You will need the following info for each attendee:
Name, Title, Work Phone, Email

  • The Registration Type (Full registration, solo presenter, JPP/Maintenance, etc.)
  • Product used (Jenzabar CX, Jenzabar EX, Jenzabar SONIS, etc.)
  • Track (Advising, Financial Aid, Information Technology, Registration, etc.)
  • Expertise level (Beginner, Intermediate, Advanced)
  • Attendance (new JAM attendee or previously attended)

After entering the first registration, please select the Add Additional Attendee button on Step 4. Repeat this process for all additional registrations. When the last registration has been entered, select the checkout button and proceed to complete the registration process.

Group discounts are based on the number of registrants from a school regardless of their registration fee. However, the group must register together at the same time for the appropriate discount to apply to the registration fees.

After you have completed a successful JAM registration, you will receive an email confirmation including your password and invoice if applicable. If you do not receive a confirmation email, please email an inquiry to JAM@jenzabar.com.

All guest tickets must be purchased online by May 13, 2022. Payment options:

  • If using two different methods to pay for registration and a guest ticket, the registration fee must first be entered and paid.
  • A guest ticket can be added to an existing registration by returning to the JAM website and selecting the Attendee Service Center under “Registration” from the left side of the page. Select Edit and Continue to move to the guest registration page then enter the number of guests tickets desired, select the payment option and proceed with payment.
  • The secure JAM website accepts American Express, Discover, MasterCard, and Visa credit cards.

To add or change information in your registration data, visit the JAM Registration website. Select the Modify Your Registration under the “Registration” option from the left side of the page and enter your email and password that was sent to you in the JAM registration email confirmation. Online registration will close at 5:00 PM ET on May 13, 2022.

Please send an email to JAM@jenzabar.com with the names of the replacements. We will make the necessary changes and provide you with instructions on how to complete the substitution.

If you no longer have the password that was sent in the JAM registration email confirmation, you can return to the JAM website and have it resent. Select the “Modify Your Registration” under the “Registration” option from the left side of the page and enter your email address at the Attendee Service Center. The password will then be emailed to you.

If your institution requires an invoice, please use the invoice emailed with the registration confirmation at the end of the registration process. If you have completed the registration process, you may obtain an invoice by selecting the Modify Your Existing Registration option, and entering your email and password. Proceed to the Registration Payment page and select the invoice/statement icon.

Each attendee is issued a name badge during onsite registration. The badge must be worn during the conference. It allows access to JAM sessions, meals, and events. If a badge is lost or damaged, a $25 replacement fee will be charged.

For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be removed from the conference without a refund. In addition, the badge/name will be canceled without a refund.

After you have successfully completed registration, you will receive a confirmation email that includes your password. This code allows you to return online and edit your conference data, add guests, make payments, etc. through May 13, 2022. The Attendee Service Center is located under “Registration” on the left side of the page.

You may cancel and receive a full refund in the form of the original payment if JAM@jenzabar.com has been successfully notified of your cancellation by April 30, 2022. After that date, you may send a substitute, but no refunds will be issued. No refunds will be available for registration changes or cancellations after April 30, 2022. Any changes that would result in a refund must be made by April 30, 2022. No refunds of any kind will be issued after April 30, 2022, and any unused complimentary registrations will be forfeited.

If you fail to notify JAM of your cancellation or substitution by April 30, 2022, you will be responsible for the full registration amount, and no refunds will be issued.

If you cancel as part of a discounted group, and the group falls below the discount level, the rate for all attendees within that group will be recalculated to reflect the non-discounted rate. Your refund will reflect the change to the rates, or the group will be billed for any balance due.

There will be no refunds due to weather or other travel delays.

If you do not attend JAM, you are ineligible to receive JAM giveaway gifts, prizes, or other conference-related materials.

The JAM cancellation policy applies to all JAM programs including, but not limited to, Pre-conference Program, Executive Summit, and guest tickets.

Should Jenzabar cancel JAM, all registration fees paid will be refunded 100%, regardless of the date. No credit will be given for complimentary registrations.

COVID-19: If you are exposed to, experiencing symptoms, tested positive, or are in quarantine due to COVID-19 before the start of the conference but after the cancellation deadline:

For your safety and the safety of others, please contact JAM@jenzabar.com to cancel your conference registration. Your options include:

  • Transfer your registration to a colleague at your institution.
  • Cancel your registration completely. No refunds will be available after April 30, 2022. However, you may receive a credit for the amount paid that can be applied towards registration for JAM 2023. This credit is available for the individual canceling only; it is non-transferrable. Any complimentary registrations (e.g. JPP, Speaker) will be forfeited.

If you can no longer attend JAM, please email your cancellation request to JAM@jenzabar.com by April 30, 2022. A refund, if applicable, will be processed using the original method of payment. If you fail to notify JAM of your cancellation, you will be responsible for the full registration amount and no refunds will be made.

You may attend a Pre-Conference class without attending the full JAM Conference. Register online and select the Pre-Conference Only Registration type. The cost of Pre-Conference classes range from $299 to $799.

Pre-Conference classes are in addition to the JAM registration cost. Attendees interested in Pre-Conference classes should register by April 30, 2022, as Jenzabar may cancel a class should it fail to have at least 5 registrations by that date. All payments for Pre-Conference classes must be made by April 30, 2022, or your attendance may be canceled. Registration for a Pre-Conference class is not considered confirmed until payment is received. Any possible Pre-Conference class cancellations will be determined by April 30, 2022. Jenzabar will notify registrants of the cancellation and provide an exchange or refund for that class. The JAM Cancellation Policy applies to Pre-Conference Seminars and Lab classes.

Jenzabar

Jenzabar, Inc.
101 Huntington Ave Suite 2200
Boston, MA 02199
+1 (617) 492-9099
JAM@jenzabar.com

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